Privacy & Cookies Policy

Last updated: May 2026

especting and protecting your Personal Information (please refer to the definition of Personal Information at the end of this policy statement) is very important to us. It is also a Constitutional right, legal, and good business practice requirement, which we take very seriously.

In line with the 8 Conditions in the Protection of Personal Information Act, 4 of 3013 (the Act), we

• Accept joint responsibility and accountability with you to responsibly manage and protect your Personal Information when providing our services and solutions to you;
• Undertake to receive, only from you, and process the Personal Information that is necessary for the purpose to assist you with your required solutions, conclude the necessarily related agreements and consider the legitimate legal interests of everyone concerned, as required by the Act and to respect your right to withdraw your consent for the processing of your Personal Information;
• Undertake to only use your Personal Information for the purpose required to assist you or provide solutions to you;
• Undertake not to share or further process your Personal Information with anyone if not required for assisting you with your solutions or by the law;
• Undertake to be open and transparent and notify you as and when required by law regarding why and how your Personal Information needs to be collected;
• Undertake to safeguard and protect your Personal Information in our possession;
• Undertake to freely confirm what Personal Information we have, to update and correct the Personal Information, and to keep it for no longer than legally required.

We or the companies who provide or assist with the solutions you require need to collect, use, and keep your Personal Information as prescribed by relevant laws and regulations and for reasons such as:

• To share with and provide relevant products or services to you, to carry out the transaction you requested, and to maintain our relationship;
• To respond to your queries and complaints;
• To confirm and verify your identity or to verify that you are an authorised user for security purposes;
• To conduct credit reference searches or verification, only if you authorise this or if it’s a requirement to provide your solutions to you;
• For operational purposes required to assist you with the solutions you require;
• For audit and record-keeping purposes;
• In connection with possible requirements by the Information Regulator or other Government agencies allowed by law, legal proceedings, or court rulings.

We may need to share your Personal Information and/or utilise software or online platforms to enter and process your information for an application, claims, or business management purposes. This will only be done in strict adherence to the requirements of the Act.

We and the companies providing the solutions to you may use “cookies” on our and their websites. They enable us and them to improve your future visits to our site as well as provide you with a more user-friendly experience. Our and their Cookie Policy can be found on the websites.

Please feel free to contact us to discuss any questions or concerns you may have. You can also complain to the Information Regulator if you are unhappy with how we have used your Information. 

Their contact details are as follows:

The Information Regulator (South Africa) 

JD House, 27 Stiemens Street, Braamfontein, Johannesburg, 2001

Complaints email for POPIA: POPIAComplaints.IR@justice.gov.za

Complaints email for PAIA: PAIAComplaints.IR@justice.gov.za

“means information relating to an identifiable, living, natural person, and where it is applicable, an identifiable, existing juristic person, including, but not limited to— (a) information relating to the race, gender, sex, pregnancy, marital status, national, ethnic or social origin, colour, sexual orientation, age, physical or mental health, well-being, disability, religion, conscience, belief, culture, language and birth of the person; (b) information relating to the education or the medical, financial, criminal or employment history of the person; (c) any identifying number, symbol, e-mail address, physical address, telephone number, location information, online identifier or other particular assignment to the person; (d) the biometric information of the person; (e) the personal opinions, views or preferences of the person; (f) correspondence sent by the person that is implicitly or explicitly of a private or confidential nature or further correspondence that would reveal the contents of the original correspondence; (g) the views or opinions of another individual about the person; and (h) the name of the person if it appears with other personal information relating to the person or if the disclosure of the name itself would reveal information about the person”.

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Terms & Conditions

Last updated: May 2026

Acceptance of Terms

Red Fox Group (Pty) Ltd and its divisions, Red Fox Create, Red Fox Connect and Red Fox Consult, from this point collectively referred to as “Red Fox Group”, permits the use of this Website subject to these terms and conditions (“the Terms and Conditions”). By using this Website in any way, you shall be deemed to have accepted all the Terms and Conditions unconditionally. You must not use this Website if you do not agree to the Terms and Conditions. In the event of any conflict between the Terms and Conditions and any other conditions stipulated elsewhere, including in one of our Suppliers’ Terms and Conditions, the Terms and Conditions as contained herein will prevail.

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Use of the Website

The contents of this Website, including any content, information, software, icons, text, links, graphics, lay-outs, images, sound clips, trade names, logos, trademarks and service marks are protected by law, including but not limited to copyright and trade mark law, and are owned by or licensed to Red Fox Group (Pty) Ltd and its divisions, Red Fox Create, Red Fox Connect and Red Fox Consult. No license to or right in any of such contents is granted to or conferred upon you. Any unauthorized use, distribution or reproduction of the said contents is prohibited.

By entering this Website, you agree that you will not use any device, software or other instrumentality to interfere or attempt to interfere with the proper working of the Website and that you will not take any action that imposes an unreasonable or disproportionately large load on our infrastructure. In addition, you agree that you will not use any robot, spider, other automatic device, or manual process to monitor or copy the pages of the Website or the content contained herein, without the prior written consent from an authorized representative of Red Fox Group (Pty) Ltd and its divisions, Red Fox Create, Red Fox Connect and Red Fox Consult (such consent is deemed given for standard search engine technology employed by Internet search websites to direct Internet users to this Website). You may not use the Website to distribute material which is defamatory, offensive, unlawful or contains hate speech.

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Disclaimer

While Red Fox Group (Pty) Ltd and its divisions, Red Fox Create, Red Fox Connect and Red Fox Consult take reasonable measures to ensure that the contents of this Website are accurate and complete, Red Fox Group makes no representations or warranties, whether express or implied, as to the quality, timeliness, operation, integrity, availability or functionality of this Website or as to the accuracy, completeness or reliability of any information on this Website. Red Fox Group reserves the right to make changes, corrections and/or improvements to the information and to the products and programs described in such information, at any time without notice.

Red Fox Group will use reasonable endeavours to maintain the availability of the Website, except during scheduled maintenance periods, and reserves the right to discontinue providing the Website or the service or any part thereof with or without notice to you. Any person who accesses this Website or relies on this Website or on the information contained in this Website does so at his or her own risk.

In addition to the disclaimers contained elsewhere in these Terms and Conditions, Red Fox Group also makes no warranty or representation, whether express or implied, that the information or files available on this Website are free of viruses, spyware, malware, trojans, destructive materials or any other data or code which is able to corrupt, destroy, compromise or jeopardise the operation, stability, security functionality or content of your computer system, computer network, hardware or software in any way. Red Fox Group does not accept any responsibility for any errors or omissions on this Website.

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Linked Third-Party Website and Third-Party Content

This Website may contain links or references to other websites outside of our control, including those of advertisers. These Terms and Conditions do not apply to those websites and Red Fox Group is not responsible for the practices and/or privacy policies of those sites or the cookies those sites use. In addition, because Red Fox Group has no control over such external sites and resources, you acknowledge and agree that Red Fox Group is not responsible for ensuring the availability of such external websites or resources and does not endorse and is not responsible or liable for any content, advertising, products, or other materials on or available from such websites or resources.

Your use of such other websites is entirely at your own risk and we are not responsible for any loss, expense, claim or damage, whether direct, indirect or consequential, arising from your use of such other websites or your reliance on any information contained on those websites.

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Permission for Hyperlinks, Deep Linking, Crawlers and Metatags

Nobody may establish a hyperlink, frame, metatag or similar reference, whether electronically or otherwise (collectively referred to as linking), to this Website or any subsidiary pages before receiving the prior written approval of an authorised representative of Red Fox Group, which may be withheld or granted subject to such conditions Red Fox Group may specify from time to time.

Furthermore, this Website or any part hereof may not be “framed” or “deep linked” in any way whatsoever.

This Website may from time to time contain message boards which allow users to comment on their experience with Red Fox Group and its divisions, Red Fox Create, Red Fox Connect and Red Fox Consult. At times those comments may contain references to matters not related to Red Fox Group. Those references do not necessarily represent the views of Red Fox Group.

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Limitation of Liability

Red Fox Group (Pty) Ltd, including its divisions Red Fox Create, Red Fox Connect and Red Fox Consult, shall in no way be liable for any direct, indirect, incidental, special or consequential injury, loss or damages which might arise from your use of, or reliance upon, any material or content contained in the website or any linked website, or any inability to use the website, or any unlawful activity on the website caused beyond the reasonable control of Red Fox Group (Pty) Ltd.

You hereby indemnify Red Fox Group (Pty) Ltd, including its divisions Red Fox Create, Red Fox Connect and Red Fox Consult, against any loss, claim or damage which may be suffered by yourself or any third party arising in any way from your use of this website or the receipt by you of an electronic mail from Red Fox Group (Pty) Ltd or one that purports to emanate from Red Fox Group (Pty) Ltd, unless the loss, claim or damage arises as a result of the gross negligence of Red Fox Group (Pty) Ltd.

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Changes to these Terms and Conditions

Red Fox Group reserves the right to update and/or amend the Terms and Conditions from time to time and without any notice, and you are accordingly encouraged to check the Website regularly. Any such change will only apply to your use of this Website after the change is displayed on this Website. If you use this Website after such updated or amended Terms and Conditions have been displayed on this Website, you will be deemed to have accepted such updates or amendments.

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Termination

Red Fox Group may in its sole discretion terminate, suspend and modify this Website and/or your use of this Website, with or without notice to you. You agree that Red Fox Group will not be liable to you in the event that it chooses to suspend, modify or terminate this Website or your use of this Website.

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Governing Law

The Terms and Conditions shall be governed and interpreted in accordance with the laws of the Republic of South Africa and application for any of the services offered on these pages or sites will constitute your consent and submission to the jurisdiction of the South African courts regarding all proceedings, transactions, applications or the like instituted by either party against the other, arising from any of the terms and conditions pertaining to such services.