RFCreate

Account Manager

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Company overview

RED FOX GROUP is a collective of 3 distinct divisions united by one vision

  • We shape how people experience brands
  • Red Fox Group is a solutionist-led brand collective uniting strategy, design and production to build brands that work commercially, physically and digitally.

Red Fox Create

  • We create environments people choose to be in.
  • Physical brand spaces, displays, retail visibility and fabrication.

Red Fox Connect

  • We make brands look and feel unforgettable
  • Brand identity, messaging, design systems, digital content and creative storytelling.

Red Fox Consult

  • We define your commercial pathway to growth
  • Commercial strategy, FMCG insights, portfolio structuring, pricing, and route-to-market expertise.

Red fox Group exists to protect, strengthen and grow the Dens we are entrusted with.

Account Manager

Purpose of the role

  • To manage and grow client relationships, convert opportunities into revenue, and ensure the smooth commercial execution of projects, while maintaining alignment between:

    • Client expectations
    • Design output
    • Operational capability

    The Account Manager is accountable for transforming the business from:

    • Order taking → Structured, solution-driven account management
    • Reactive client communication → Proactive commercial ownership
    • Poorly defined briefs → Clear, executable project inputs

    The role ensures that every opportunity entering the business is:

    • Clearly defined
    • Commercially viable
    • Operationally executable
Core Output of the Role
  • Well-defined, commercially sound, and executable client opportunities. This includes:
    • Clear briefs
    • Managed client expectations
    • Confirmed scope and timelines
    • Smooth project flow from client → internal teams
Key Accountability Areas
  1. Client Relationship Management
  • Manage day-to-day relationships with:
    • Clients
    • Retail partners
    • Project stakeholders
  • Ensure:
    • Clear communication
    • Strong client trust
    • Consistent service delivery
  • Clients should experience Red Fox as:
    • Professional
    • Reliable
    • Structured
  1. Opportunity Management & Conversion
  • Identify and manage opportunities from:
    • Existing clients
    • New client engagement
  • Ensure all opportunities:
    • Are clearly scoped
    • Have defined objectives
    • Are commercially viable
  • Drive:
    • Proposal development coordination
    • Timely client feedback cycles
  1. Brief Development (Critical Responsibility)
  • Translate client needs into:
    • Clear internal briefs for Creative and Operations
  • Ensure all briefs include:
    • Objectives
    • Brand requirements
    • Consumer context
    • Budget expectations
    • Timelines
  1. Sales → Creative Integration
  • Work closely with the Creative Director to:
    • Communicate client expectations clearly
    • Provide brand and consumer insights
    • Ensure alignment between concept and client needs
  1. Commercial Discipline & Scope Management
  • Ensure all opportunities are:
    • Properly scoped
    • Realistic in terms of delivery
    • Within agreed budgets
  • Prevent:
    • Scope creep
    • Unrealistic commitments
    • Poorly defined requirements
  1. Internal Project Coordination
  • Act as the commercial coordinator between:
    • Sales
    • Creative
    • Operations
    • Finance
    • Factory
  • Ensure:
    • Information flows clearly
    • Timelines are communicated
    • Changes are managed
  1. Client Delivery & Satisfaction
  • Track project progress from:
    • Concept → Delivery
  • Manage:
    • Client expectations
    • Updates and communication
    • Issue resolution
  1. Issue Escalation & Risk Management
  • Identify risks early, including:
    • Design issues
    • Delivery delays
    • Cost pressures
  • Escalate to:
    • Head of Sales
    • Operations
    • Finance
  1. Account Growth & Retention
  • Identify opportunities to:
    • Grow existing accounts
    • Introduce additional product categories
  • Support:
    • Repeat business
    • Long-term relationships
Key Deliverables / KPIs

Commercial Performance

  • Revenue generated per account
  • Conversion rate (opportunities → orders)
  • Repeat business %

Brief Quality & Execution

  • % of projects with clear, approved briefs
  • Reduction in rework due to poor briefing
  • Internal feedback from Creative & Ops

Client Management

  • Client satisfaction score
  • Response times
  • Issue resolution effectiveness

Commercial Discipline

  • Reduction in scope creep
  • Margin protection at project level
  • Accuracy of quotes vs final scope

Project Delivery Support

  • Number of project delays due to client-side issues
  • Alignment of expectations vs delivery

 

Competencies & Behavioural Requirements

Core Competencies

  • Strong communication and relationship management
  • Commercial awareness
  • Structured thinking
  • Project coordination ability

Behavioural Traits

  • Proactive and responsive
  • Detail-oriented
  • Calm under pressure
  • Collaborative across functions
  • Accountable and reliable

 

Success Measures
  • Clients are:
    • Clear
    • Satisfied
    • Returning
  • Internal teams receive:
    • Clear briefs
    • Manageable scope
    • Realistic expectations
  • Projects run:
    • With minimal friction
    • Without unnecessary rework
Critical Interfaces

Interface

Role of Account Manager

Client → Sales

Translate needs into opportunities

Sales → Creative

Deliver clear, structured briefs

Creative → Client

Manage concept communication

Ops → Client

Ensure feasibility understood

Finance → Client

Support commercial clarity
Experience & Qualifications

Qualifications

  • Degree or diploma in Business, Marketing, or related field

Experience

  • 3–7 years in:

    • Account management

    • Project-based sales

    • B2B client environments

Failure Modes (Critical Awareness)

If the Account Manager underperforms:

  • Poor briefs → Creative produces wrong concepts
  • Weak scope control → Margin erosion
  • Poor communication → Client dissatisfaction
  • Over-promising → Operational breakdown

This role is a system entry point — failure cascades through the business

Salary
  • Market related commensurate with qualifications and experience.

Before you apply, ask yourself:

Am I excited by a fast paced, varied environment where pressure is high and perfection is the goal?

Does the idea of working on multiple diverse projects fill me with joy?

Does getting into the most intricate of detail give me a thrill?

    “The clearly defined required skills and experience will secure an interview, a culture and values match will secure the job”

      Apply

      If you believe you’d be a great fit, please send your CV and portfolio (where applicable) to:

      bernadette@redfoxgroup.co.za

      Be sure to include the position you’re applying for in the subject line.

      All applications will be reviewed carefully, and shortlisted candidates will be contacted shortly after submission. Due to the volume of applications received, only successful applicants will be contacted.

      We look forward to hearing from you.